In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious…

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

Scores

EPSS (exploitation in 30 days)

1.5% · top 26% of all CVEs (5 Nov 2026)

The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.3.

Weakness

• n/a

Affected products

• n/a

  • affected n/a

References (6)

• https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/ (opens in a new tab)x_refsource_CONFIRMx_transferred
• DSA-4317 (opens in a new tab)vendor-advisoryx_refsource_DEBIANx_transferred
• [debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update (opens in a new tab)mailing-listx_refsource_MLISTx_transferred
• https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302 (opens in a new tab)x_refsource_CONFIRMx_transferred
• https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7 (opens in a new tab)x_refsource_CONFIRMx_transferred
• https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963 (opens in a new tab)x_refsource_CONFIRMx_transferred

Sources

The same CVE in the primary databases and aggregators, to check against.

• CVE.org record (opens in a new tab)
• CVE List JSON (GitHub) (opens in a new tab)
• NVD (opens in a new tab)
• FIRST EPSS (opens in a new tab)
• OSV.dev (opens in a new tab)
• GitHub Advisories (opens in a new tab)
• CIRCL Vulnerability-Lookup (opens in a new tab)

Badge for a README or a ticket

[![CVE-2018-16586](https://trackcve.app/badge/CVE-2018-16586.svg)](https://trackcve.app/cve/CVE-2018-16586)

Record last updated 5 Aug 2024, 10:24 UTC.