Back
CVE-2018-16587
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious…
Medium6.5EPSS 1.8%
- Published
- Updated
- Reserved
- Assigned by
- mitre
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| NVDNVD · Modified | 3.0 | Medium6.5 | CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N |
- EPSS (exploitation in 30 days)
- 1.8% · top 22% of all CVEs (4 Nov 2026)
Loading the EPSS history…
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 6.5.
Weakness
Affected products
n/a
- affected n/a
References (6)
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 (opens in a new tab)x_refsource_CONFIRMx_transferred
- DSA-4317 (opens in a new tab)vendor-advisoryx_refsource_DEBIANx_transferred
- [debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update (opens in a new tab)mailing-listx_refsource_MLISTx_transferred
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/ (opens in a new tab)x_refsource_CONFIRMx_transferred
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 (opens in a new tab)x_refsource_CONFIRMx_transferred
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 (opens in a new tab)x_refsource_CONFIRMx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2018-16587)Record last updated .