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CVE-2019-13457
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose…
Medium4.3EPSS 0.91%
- Published
- Updated
- Reserved
- Assigned by
- mitre
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| mitreCNA (assigner) | 3.0 | Medium4.3 | CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:N |
| NVDNVD · Modified | 3.1 | Medium4.3 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |
- EPSS (exploitation in 30 days)
- 0.91% · top 40% of all CVEs (7 Nov 2026)
Loading the EPSS history…
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.3.
Weakness
Affected products
n/a
- affected n/a
References (5)
- https://www.otrs.com/category/release-and-security-notes-en/ (opens in a new tab)x_refsource_MISCx_transferred
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/ (opens in a new tab)x_refsource_CONFIRMx_transferred
- openSUSE-SU-2020:0551 (opens in a new tab)vendor-advisoryx_refsource_SUSEx_transferred
- openSUSE-SU-2020:1475 (opens in a new tab)vendor-advisoryx_refsource_SUSEx_transferred
- openSUSE-SU-2020:1509 (opens in a new tab)vendor-advisoryx_refsource_SUSEx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
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[](https://trackcve.app/cve/CVE-2019-13457)Record last updated .