CVE-2020-11463
An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege,…
- Published
- Updated
- Reserved
- Assigned by
- mitre
Description
An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.
Timeline
ID reserved
By mitre
Published
- 4 years later
· 4 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| NVDNVD · Modified | 3.1 | High7.5 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N |
- EPSS (exploitation in 30 days)
- 1.8% · top 21% of all CVEs (7 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: High 7.5.
Weakness
Affected products
n/a
- affected n/a
References (3)
- https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ (opens in a new tab)x_refsource_MISCx_transferred
- https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update (opens in a new tab)x_refsource_MISCx_transferred
- https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 (opens in a new tab)x_refsource_MISCx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2020-11463)Record last updated .