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CVE-2020-1771
Possible XSS in Customer user address book
Medium4.6EPSS 1.0%
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Medium4.6 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N |
| NVDNVD · Modified | 3.1 | Medium5.4 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N |
- EPSS (exploitation in 30 days)
- 1.0% · top 36% of all CVEs (6 Nov 2026)
Loading the EPSS history…
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.6.
Weakness
Affected products
OTRS AG · ((OTRS)) Community Edition
- affected 6.0.x – ≤ 6.0.26
- affected 7.0.x – ≤ 7.0.15
What to do
Solution: Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27 Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/2576830053f70a3a9251558e55f34843dec61aa2
References (5)
- https://otrs.com/release-notes/otrs-security-advisory-2020-08/ (opens in a new tab)x_transferred
- openSUSE-SU-2020:0551 (opens in a new tab)vendor-advisoryx_transferred
- openSUSE-SU-2020:1475 (opens in a new tab)vendor-advisoryx_transferred
- openSUSE-SU-2020:1509 (opens in a new tab)vendor-advisoryx_transferred
- [debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update (opens in a new tab)mailing-listx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2020-1771)Record last updated .