Description
When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Medium4.5 | CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N |
| NVDNVD · Modified | 3.1 | Medium4.9 | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N |
- EPSS (exploitation in 30 days)
- 0.85% · top 42% of all CVEs (7 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.5.
Weakness
Affected products
OTRS AG · ((OTRS)) Community Edition
- affected 6.0.x <= 6.0.27
- affected 5.0.x <= 5.0.42
- affected 7.0.x <= 7.0.16
What to do
Solution: Upgrade to OTRS 7.0.17, ((OTRS)) Community Edition 6.0.28 Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/ff725cbea77f03fa296bb13f93f5b07086920342 Patch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/fb0e6131e79aa2ba9c7acbd16f4ee4e73289f64b
References (3)
- https://otrs.com/release-notes/otrs-security-advisory-2020-11/ (opens in a new tab)x_transferred
- [debian-lts-announce] 20200501 [SECURITY] [DLA 2198-1] otrs2 security update (opens in a new tab)mailing-listx_transferred
- [debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update (opens in a new tab)mailing-listx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2020-1774)Record last updated .