CVE-2020-1779
Dynamic templates reveal sensitive data when OTRS tags are used
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
Timeline
ID reserved
By OTRS
- 15 months later
· 15 months later
Published
- 4 years later
· 4 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Medium4.3 | CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N |
| NVDNVD · Modified | 3.1 | Medium4.9 | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N |
- EPSS (exploitation in 30 days)
- 1.0% · top 36% of all CVEs (7 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.3.
Weakness
Affected products
- affected 6.0.x – ≤ 6.0.40
- affected 7.0.x – ≤ 7.0.29
- affected 8.0.x – ≤ 8.0.3
What to do
Solution: Upgrade to OTRSTicketForms 7.0.30 or OTRSTicketForms 8.0.4.
References (1)
- https://otrs.com/release-notes/otrs-security-advisory-2020-17/ (opens in a new tab)x_refsource_CONFIRMx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2020-1779)Record last updated .