CVE-2021-36092
XSS attack using special link in email
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
Timeline
ID reserved
By OTRS
- 25 days later
· 25 days later
Published
- 3 years later
· 3 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Medium6.5 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N |
| NVDNVD · Modified | 3.1 | Medium6.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N |
- EPSS (exploitation in 30 days)
- 0.72% · top 46% of all CVEs (7 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 6.5.
Weakness
Affected products
OTRS AG · ((OTRS)) Community Edition
- affected 6.0.1 – < 6.0.x*
- affected 7.0.x – ≤ 7.0.27
- affected 8.0.x – ≤ 8.0.14
What to do
Solution: Update to OTRS 8.0.15 or OTRS 7.0.28.
References (1)
- https://otrs.com/release-notes/otrs-security-advisory-2021-15/ (opens in a new tab)x_refsource_CONFIRMx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2021-36092)Record last updated .