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CVE-2024-23790

Missing file type check in avatar picture upload

Low3.5EPSS 0.25%
Published
Updated
Reserved
Assigned by
OTRS

Description

Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.

Timeline

  1. ID reserved

    By OTRS

  2. · 7 days later

    Published

  3. · 17 months later

    Record updated

Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.

Scores

CVSS scores of CVE-2024-23790, by who scored it
Scored byCVSSScoreVector
OTRSCNA (assigner)3.1Low3.5CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
NVDNVD · Modified3.1Critical9.8CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
EPSS (exploitation in 30 days)
0.25% · top 83% of all CVEs (7 Nov 2026)
CISA SSVC
Exploitation: none · Automatable: no · Technical impact: partial
Loading the EPSS history…

The list uses the assigner's score when there is one, then CISA's, then NVD's: Low 3.5.

Weakness

Affected products

  • OTRS AG · OTRS

    • affected 8.0.x – ≤ 8.0.37
    • affected 2023 – ≤ 2023.1.1
    • affected 7.0.x – ≤ 7.0.48

What to do

Solution: Update to OTRS Patch 2024.1.1 Update to OTRS 7.0.49 (Long Term Support Users)

References (1)

Sources

The same CVE in the primary databases and aggregators, to check against.

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Record last updated .