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CVE-2024-23792
Insufficient access control
Medium5.3EPSS 0.34%
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Medium5.3 | CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N |
| NVDNVD · Modified | 3.1 | Medium6.5 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N |
- EPSS (exploitation in 30 days)
- 0.34% · top 72% of all CVEs (6 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
Loading the EPSS history…
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 5.3.
Weakness
Affected products
What to do
Solution: Update to OTRS Patch 2024.1.1 Update to OTRS 7.0.49 (Long Term Support Users)
References (1)
- https://otrs.com/release-notes/otrs-security-advisory-2024-03/ (opens in a new tab)vendor-advisoryx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2024-23792)Record last updated .