CVE-2024-28186
SMTP Mail Credentials Disclosed in Error Log in freescout
- Published
- Updated
- Reserved
- Assigned by
- GitHub_M
Description
FreeScout is an open source help desk and shared inbox built with PHP. A vulnerability has been identified in the Free Scout Application, which exposes SMTP server credentials used by an organization in the application to users of the application. This issue arises from the application storing complete stack traces of exceptions in its database. The sensitive information is then inadvertently disclosed to users via the `/conversation/ajax-html/send_log?folder_id=&thread_id={id}` endpoint. The stack trace reveals value of parameters, including the username and password, passed to the `Swift_Transport_Esmtp_Auth_LoginAuthenticator->authenticate()` function. Exploiting this vulnerability allows an attacker to gain unauthorized access to SMTP server credentials. With this sensitive information in hand, the attacker can potentially send unauthorized emails from the compromised SMTP server, posing a severe threat to the confidentiality and integrity of email communications. This could lead to targeted attacks on both the application users and the organization itself, compromising the security of email exchange servers. This issue has been addressed in version 1.8.124. Users are advised to upgrade. Users unable to upgrade should adopt the following measures: 1. Avoid Storing Complete Stack Traces, 2. Implement redaction mechanisms to filter and exclude sensitive information, and 3. Review and enhance the application's logging practices.
Timeline
ID reserved
By GitHub_M
- 6 days later
· 6 days later
Published
- 5 months later
· 5 months later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| GitHub_MCNA (assigner) | 3.1 | High7.1 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N |
| NVDNVD · Analyzed | 3.1 | High7.1 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N |
- EPSS (exploitation in 30 days)
- 0.55% · top 54% of all CVEs (7 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: High 7.1.
Weakness
Affected products
freescout-helpdesk · freescout
- affected < 1.8.124
References (2)
- https://github.com/freescout-helpdesk/freescout/security/advisories/GHSA-7wcq-2qmv-mvcm (opens in a new tab)x_refsource_CONFIRMx_transferred
- https://github.com/freescout-helpdesk/freescout/commit/33639a89554998dcac645613130a27ac7872605e (opens in a new tab)x_refsource_MISCx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2024-28186)Record last updated .