CVE-2024-28987
SolarWinds Web Help Desk Hardcoded Credential Vulnerability
- Published
- Updated
- Reserved
- Assigned by
- SolarWinds
Description
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Exploited in the wild
CISA lists this vulnerability in its Known Exploited Vulnerabilities catalog as SolarWinds Web Help Desk Hardcoded Credential Vulnerability.
- Added
- 15 Oct 2024
- Fix due (US federal)
- 5 Nov 2024
- Used by ransomware
- Not known
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| SolarWindsCNA (assigner) | 3.1 | Critical9.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N |
| NVDNVD · Analyzed | 3.1 | Critical9.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N |
- EPSS (exploitation in 30 days)
- 93.3% · top 0.2% of all CVEs (6 Nov 2026)
- CISA SSVC
- Exploitation: active · Automatable: yes · Technical impact: total
The list uses the assigner's score when there is one, then CISA's, then NVD's: Critical 9.1.
Weakness
Affected products
- affected 12.8.3 Hotfix 1 and previous versions
What to do
Solution: SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.
References (4)
- https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987 (opens in a new tab)
- https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2 (opens in a new tab)
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987 (opens in a new tab)government-resource
- https://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/ (opens in a new tab)
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- CISA KEV catalog (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2024-28987)Record last updated .