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CVE-2024-6540

Information exlosure in external interface

Medium5.7EPSS 0.39%
Published
Updated
Reserved
Assigned by
OTRS

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Scores

CVSS scores of CVE-2024-6540, by who scored it
Scored byCVSSScoreVector
OTRSCNA (assigner)3.1Medium5.7CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
NVDNVD · Modified3.1Medium5.3CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
EPSS (exploitation in 30 days)
0.39% · top 67% of all CVEs (6 Nov 2026)
CISA SSVC
Exploitation: none · Automatable: no · Technical impact: partial
Loading the EPSS history…

The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 5.7.

Weakness

Affected products

  • OTRS AG · OTRS

    • affected 8.0.x
    • affected 2023.x
    • affected 2024.x – ≤ 2024.4.x

What to do

Solution: Update to OTRS 2024.5.2

Workaround: Have TicketSearchLegacyEngine enabled

References (1)

Sources

The same CVE in the primary databases and aggregators, to check against.

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Record last updated .