CVE-2025-12420
Unauthenticated Privilege Escalation in ServiceNow AI Platform
- Published
- Updated
- Reserved
- Assigned by
- SN
Description
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| SNCNA (assigner) | 4.0 | Critical9.3 | CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber |
| NVDNVD · Analyzed | 4.0 | Critical9.3 | CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber |
- EPSS (exploitation in 30 days)
- 53.2% · top 1.0% of all CVEs (6 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: yes · Technical impact: total
The list uses the assigner's score when there is one, then CISA's, then NVD's: Critical 9.3.
Weakness
Affected products
ServiceNow · Now Assist AI Agents
- affected 5.0.26 – ≤ 5.1.17
- affected 5.0.26 – ≤ 5.2.18
ServiceNow · Virtual Agent API
- affected < 3.15.2
- affected < 4.0.4
References (1)
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2025-12420)Record last updated .