CVE-2025-24388
Unsafe handling of AJAX calls
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Timeline
ID reserved
By OTRS
- 5 months later
· 5 months later
Published
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Low3.8 | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L |
| NVDNVD · Deferred | 3.1 | Low3.8 | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L |
- EPSS (exploitation in 30 days)
- 0.28% · top 80% of all CVEs (7 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: Low 3.8.
Weakness
Affected products
- affected 7.0.x
- affected 8.0.x
- affected 2023.x
- affected 2024.x
- affected 2025.x – ≤ 2025.5.1
OTRS AG · ((OTRS)) Community Edition
- affected 6.0.x
What to do
Solution: Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher.
References (1)
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2025-24388)Record last updated .