CVE-2026-48209
Reflected XSS in authenticated agent context
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened. This issue affects OTRS: * 7.0.x Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | High7.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:H/A:N |
| NVDNVD · Analyzed | 3.1 | High7.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:H/A:N |
- EPSS (exploitation in 30 days)
- 0.20% · top 90% of all CVEs (6 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: High 7.1.
Weakness
Affected products
- affected 7.0.x
OTRS AG · ((OTRS)) Community Edition
- affected 6.x
What to do
Solution: Update to latest version of OTRS (2026.4.1. or later). Please note that there will be no OTRS 7 patches
References (1)
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2026-48209)Record last updated .