CVE-2026-48210
Possible information disclosure via External Interface
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Medium5.7 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N |
| NVDNVD · Analyzed | 3.1 | Medium5.7 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N |
- EPSS (exploitation in 30 days)
- 0.25% · top 84% of all CVEs (6 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 5.7.
Weakness
Affected products
What to do
Solution: Update to latest version of OTRS (2026.4.1. or later).
Workaround: Go to Forms###AgentFrontend::TicketArticle::Action::Forward in System Configuration. You will find that by Is visible for customer is a line Disabled: 1. Change it to Disabled to 0 or remove it. Caution: Still the user has to check the checkbox on forwarding and uncheck it if needed
References (1)
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2026-48210)Record last updated .