CVE-2026-78355
Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory. This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected. The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated. An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | High8.7 | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H |
| NVDNVD · Deferred | 3.1 | High8.7 | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H |
- EPSS (exploitation in 30 days)
- 0.72% · top 46% of all CVEs (6 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: High 8.7.
Weakness
Affected products
OTRS GmbH (former OTRS AG) · OTRS
- affected 7.0.x
- affected 8.0.x
- affected 2023.x
- affected 2024.x
- affected 2025.x
- affected 2026.x – ≤ 2026.6.x
OTRS GmbH (former OTRS AG) · ((OTRS)) Community Edition
- affected 6.x
What to do
Solution: Update to latest version of OTRS (2026.7.1. or later). Please note that there will be no OTRS 7 patches
References (1)
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2026-78355)Record last updated .