CVE-2026-78358
Cross-Site Request Forgery in Administrative Actions
- Published
- Updated
- Reserved
- Assigned by
- OTRS
Description
Several administrative actions do not sufficiently validate whether a request was intentionally initiated by the authenticated user. In particular, the DBUpdateLogCleanUp action can be triggered through a GET request without validating a ChallengeToken. An unauthenticated remote attacker can therefore cause the browser of an authenticated administrator to execute the cleanup action by embedding a crafted request in a malicious web page. Successful exploitation can delete existing DBUpdate log entries. This may reduce the availability of diagnostic and historical information used for troubleshooting and auditing. The impact is limited to DBUpdate log entries that exist at the time the forged request is processed. Additional administrative endpoints were identified that do not validate a ChallengeToken. Some of these endpoints can trigger administrative actions such as deploying or synchronizing already existing configuration. They do not allow an attacker to introduce arbitrary new configuration through the CSRF request itself. Export and read-only endpoints were also identified without ChallengeToken validation. While these endpoints may be triggered through a forged cross-site request, the response content remains subject to the browser's same-origin restrictions and is not automatically exposed to the attacker. Therefore, no direct confidentiality impact has been demonstrated for these endpoints. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Medium4.3 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N |
| NVDNVD · Deferred | 3.1 | Medium4.3 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N |
- EPSS (exploitation in 30 days)
- 0.14% · top 97% of all CVEs (6 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.3.
Weakness
Affected products
OTRS GmbH (former OTRS AG) · OTRS
- affected 7.0.x
- affected 8.0.x
- affected 2023.x
- affected 2024.x
- affected 2025.x
- affected 2026.x – ≤ 2026.6.x
OTRS GmbH (former OTRS AG) · ((OTRS)) Community Edition
- affected 6.x
What to do
Solution: Update to latest version of OTRS (2026.7.1. or later). Please note that there will be no OTRS 7 patches
References (1)
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://trackcve.app/cve/CVE-2026-78358)Record last updated .